Terms and Conditions

These are the Terms and Conditions for Cotton Choice Ltd T/A Mobility Stirling (the Company). via the abilitygoods.co.uk website

All orders received by the Company are subject to the following Terms and Conditions. No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.

VAT relief: where items are eligible for VAT relief, all prices on this website are shown as Exclusive of VAT.  VAT will be added at the current rate on all orders unless a valid VAT relief from is completed.  Please contact us if you have any difficulties in doing this.

The Company reserves the right to change prices and adjust invoices accordingly to the price at the date of dispatch.

The company reserves the right to correct clerical omissions and errors at any time.

Payments are accepted by credit/debit cards as accepted by the Companies card processor (PayPal)

Any delivery dates/times specified by the Company are approximate. 

The Customer shall make all arrangements necessary to take delivery of the goods.

Delivery cost is as specified when the item(s) is/are ordered.

Please check that deliveries are correct and undamaged before providing a signature. Any discrepancy or damage must be notified to The Company within three working days. 

Normal delivery time is within 28 days.

The company is under no obligation to accept cancellation or amendment to any order or any part of an order.

Goods are supplied according to the descriptions and specifications given in the Company website.

The Company gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given or made on the website.

Where goods are supplied with the benefit of a warranty, the warranty will only continue to apply providing correct operation, cleaning and handling has been in line with the manufacturer’s guidelines.

The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control. Should any such event occur the Company may cancel or suspend this contract without incurring any liability for any loss or damage caused.

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of Scotland.

Returns Policy

We hope that you are happy with your purchase, but on the rare occasion that you wish to return anything you have a 14 Day Money-Back Guarantee  as specified by the Consumer Rights Act 2015.  However there are some cases where returns are not possible; this web page is here to help you through the process. If your question is not covered by the contents of this page then please contact us via the contact us page.

If you want to return an item because it is the wrong size, it is not suitable, or you have just changed your mind then this should be possible apart from some  items, and these are detailed below.  Items returned need to be unused, in their original condition (including packaging) and returned within 14 days of receipt.  Please take care when returning an item as you need to pay for the return and you are responsible for the item.  

For returned items we are happy to give a full refund or replacement item.

If an item arrives that is incorrect, or damaged, please contact us immediately so that we can get the issue sorted as quickly as possible,

If an item becomes faulty then the Consumer Rights Act 2015 applies.  If it is within the warranty period then we will need to get the item back to either be fixed or replaced.  A replacement can only be sent once we have confirmed the fault, so if you cannot wait for the item to be returned, then please place a new order and we will refund or replace the initial item or send as soon as the fault is confirmed.  If this is the case please contact us as soon as possible to discuss.

Under the Consumer Rights Act 2015 you have the right to cancel your order for any item bought on this website for a full refund within 14 days. However this is not applicable to any of the following:

  • Items that are collected by you in person, or your representative, from our premises;
  • Items where our product description says, “This item is made to order”;
  • Products that are made to a customer specification or personalised;
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
  • Any “used” products that represent a hygiene risk (such as toilet seats, commodes or bottom wipers)

If you are returning an item, please contact us in the first place for a ‘returns number’.  Ensure this number is included with the item along with the reason for the return.

None of these terms or conditions affect your statutory legal rights.

Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website (abilitygoods.co.uk) and served by Cotton Choice Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information  http://www.google.com/privacy.html .

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

External Links

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.